With
all the lists that come out at the year’s end, those that identify the most
overused business cliché’s and buzz words are my favorites to read. On my own
list of most hated phrases is to “think outside the box”.
An
example of this is Taco Bell and their successful marketing campaign “Think
Outside the Bun”. It simply applied the metaphor to think beyond the hamburger
and try something different, implying their product as a solution.
I call
this Box-logic, and while it is a useful tool and metaphor, it is an overused
cliché that is uninspiring and incomplete in solving problems. In its day,
facing a problem involved three separate steps; find a solution, take action,
deliver the results. Thinking outside the box only addressed the first step –
finding a solution, and it’s only half the equation. Today, unfortunately, the
cliché presumes an action will be
taken which then leads to the desired result. The metaphor is but one piece and
does not consider the whole problem, nor was it ever intended to.
To be
truly successful in today’s work environments, merely confronting problems is
not enough. We must solve them and deliver the results in real time. Innovative
thinking with immediate action is required to achieve the results and deliver a
solution. Developing solutions to problems today needs to be a seamless event,
and can be stated as the following equation: Problem: Innovative thinking + Action
+ Results = Solution.
In
working with The Arnold Group, we looked for a way to view problems in a
three-dimensional way. We needed multiple perspectives not just to the problem,
but to the actions, the results, and the solution as well. Using a baseball as
our metaphor, we see each element of it is attached by an endless seam. If we
think of each element of the baseball as innovative thinking, action, and
results all sown together as a sphere, then the baseball itself is the solution
to the problem. We call this Sphere-logic.
Sphere-logic
works with the whole equation in mind. Like the baseball, one element ends
where the next one begins. The principle of Sphere-logic is to move
effortlessly from innovative thinking to results to deliver the solution with
the least amount of resistance, like a ball bearing.
Ironically,
Sphere-logic came about by out of the box thinking to find a better approach to
how problems are faced and resolved
today. As business evolves, so must the tools that help us be successful at
what we do. While Box-logic will help us look beyond the obvious, Sphere-logic
will help us deliver the solution.
Thank you for taking the time to read this post. I'd like to know what you think. Please feel free to let me know in the comments section below.
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